Question 1

Does the merchant’s website need to be hosted in The United States?

Accepted Answer

No. You are free to have a website in any nation you choose. Your site won't matter to us if it's down the street or halfway around the world because you'll just be connected to us for secure, online credit card processing.

Question 2

Do you accept both electronic and physical delivery merchants?

Accepted Answer

Yes, many of our merchants' websites offer electronic downloads of goods and services.

Question 3

May I transact goods or services which are not lawful in the USA?

Accepted Answer

Absolutely not. Said conduct will result in immediate termination of all accounts & forfeiture of any funds in process or held for your benefit.

Question 4

What are the goods or services that are not lawful in the USA?

Accepted Answer

1. Prostitution
2. Human trafficking
3. Gambling
4. Drugs (Heroin, Cocaine, LSD, Methamphetamine, Fentanyl etc.)
5. Selling alcohol to minors
6. Selling tobacco to minors
7. Selling firearms without a license
8. Unlicensed wildlife trafficking
9. Pirated goods
10. Counterfeit goods

Question 5

What are industries considered high-risk?

Accepted Answer

Some of the examples are Adult, CBD, Credit Repair, Dating, Debt Collection, Debt Consolidation, Kratom, Nutra, Peptides,Tech Support,Travel, and More.

Question 6

What is a merchant account?

Accepted Answer

For a business or merchant to process credit and debit card transactions in a variety of methods, including online, over the phone, or through the mail, they must have a merchant account, which is a specific kind of bank account. In order to settle credit or debit card transactions, a merchant account functions under a contract between the merchant, the payment processor or independent sales organization (ISO), and the acquiring bank.

Question 7

What is a merchant discount rate?

Accepted Answer

The merchant discount rate (MDR) is a fee that a merchant pays to their bank or payment processor for the acceptance of card payments. The MDR is expressed as a percentage of the transaction amount and is paid by the merchant to the acquirer. The MDR ranges from 6.95%-7.95% (Broker)

Question 8

What is a transaction fee?

Accepted Answer

A transaction fee is a charge that is assessed for processing a Credit Card payment transaction. The fee is USD$0.50.

Question 9

What is a fraud prevention fee?

Accepted Answer

A fraud prevention fee is a charge assessed by a payment processor or acquirer to cover the cost of fraud prevention services. These services may include fraud detection software, chargeback management, and customer authentication.  A Fraud check would only happen once per new customer. If the same customer process a second transaction, the Fraud Prevention fee would no longer be charged. The fee is USD$1.50 per instance.

Question 10

What is a chargeback fee?

Accepted Answer

A chargeback fee is a charge that is assessed by a merchant's bank or payment processor when a chargeback is initiated. A chargeback is a request for a refund made by a customer or by the issuing bank of a credit card. It can occur for a variety of reasons, such as fraudulent activity, disputes over the quality of a product or service, or issues with the merchant's billing practices. The fee is USD$50.00

Question 11

What is an excessive chargeback fee?

Accepted Answer

Excessive chargeback fees are fees that are assessed by a merchant's bank or payment processor when the number of chargebacks that a business receives exceeds a certain threshold which is more than 0.75%. The fee is USD$100.00

Question 12

What is a rolling reserve?

Accepted Answer

A rolling reserve is a percentage (10% RR) of a merchant's sales that is held back by the merchant's bank or payment processor as a security measure. The rolling reserve is released back to the merchant after 180 days.

Question 13

What is a USDT conversion fee?

Accepted Answer

USDT (Tether) is a cryptocurrency that is pegged to the value of a fiat currency, such as the US dollar. A USDT conversion fee is a charge that is assessed for converting between USDT and another cryptocurrency or for converting USDT to or from a fiat currency. The fee ranges from 2% -5% depending on the volume that is being converted.

Question 14

What is a monthly bank maintenance?

Accepted Answer

Monthly bank maintenance is a fee that may be charged by a bank or financial institution to cover the cost of maintaining a customer's account. This fee is typically charged on a monthly basis and may be assessed for both checking and savings accounts. The fee is £50.

Question 15

What is a bank wire fee?

Accepted Answer

A bank wire fee is a charge that is assessed for the transfer of funds from one bank to another using the bank wire system. Bank wire transfers are a fast and secure way to transfer funds internationally or between financial institutions. The fee is £35

Question 16

What is a processing payout cycle?

Accepted Answer

The processing payout cycle refers to the frequency with which a merchant's sales are processed and the funds are deposited into the merchant's bank account. The Processing Payout Cycle is T+14 then weekly payments every Wednesday

Question 17

What does T+14 mean?

Accepted Answer

T+14 refers to a settlement period of 14 days after a trade or transaction. In the financial industry, the settlement period is the time it takes for the funds and securities involved in a trade to be transferred between the parties.
For example, if a trade is made from Sunday to Saturday and the settlement period is T+14, the funds and securities will be transferred after 2 weeks and is released every Wednesday.

Question 18

What is an IBAN?

Accepted Answer

An International Bank Account Number (IBAN) is a standard international numbering system for bank accounts that is used to identify the account and the bank where it is held. The IBAN consists of a series of alphanumeric characters that uniquely identify the account and the bank, and it is used to facilitate the processing of cross-border transactions.

Question 19

What Is a payment gateway?

Accepted Answer

Online credit card processing requires the creation of a database that instantly verifies the transaction and then captures the funds to be deposited later in the merchant's account.

Question 20

What Is an online payment gateway?

Accepted Answer

Payment Gateways are typically a third-party service that streamlines client and merchant transactions. A payment gateway is a program that manages, checks, and approves credit card transactions for a business. By using these safe internet connections, business owners can accept any sort of electronic payment.

Question 21

How do I activate my merchant account?

Accepted Answer

After successfully integrating your website with your bank's payment gateway, email your account manager with your company name and Merchant ID (MID) Number. After reviewing your website, we'll activate your merchant account and let you know as soon as it is done.

Question 22

What are my chances of getting approved?

Accepted Answer

95% of applicants, regardless of prior history, are approved, including TMF or MATCH applicants.

Question 23

Can I get a merchant account if I am a startup business owner?

Accepted Answer

No and yes. Your industry will determine the solution. Some of the acquiring banks that we work with can offer merchant accounts to companies with no history of transactional activity.

Question 24

What type of fees will I pay for an internet merchant account?

Accepted Answer

Depending on your contact, there are different costs associated with opening an online merchant account. Some merchant account providers impose setup fees, gateway access fees, service fees, AVS fees, and statement fees in addition to monthly fees. You should prepare to pay transaction-specific fees, such as a fixed fee and discount rate.

Question 25

How many websites can I link to my merchant account?

Accepted Answer

You can connect as many websites as you like to your merchant account, provided that they all belong to the same industry and are approved by your account manager. You are unable to utilize your merchant account to handle credit cards for a website whose industry is fundamentally different from the one for which it was initially approved.

Question 26

How much do I need to process each month to maintain my account?

Accepted Answer

Depending on the nature of your industry, Each sector has its own requirements, but our banking partners offer merchant accounts prefer to see processing volumes minimum of at least $5,000 USD each month.

Question 27

Do I have to sell to only U.S. and Canadian consumers?

Accepted Answer

No. We offer world wide transactions although there are some country restrictions which depends on which MID will be given to your account for you to process.

Question 28

If I live outside the U.S., can I still get a merchant account?

Accepted Answer

You can! Global e-commerce merchants are served by us. However, we are unable to offer POS terminals or retail merchant accounts.

Question 29

What currencies can I accept with a Secher merchant account?

Accepted Answer

The majority of domestic and acquiring banks that we are partnered with are willing to execute transactions in the majority of currencies, including USD, GBP, euros, and more.

Question 30

What is the maximum dollar amount I can process in one transaction?

Accepted Answer

Your acquiring bank chooses the maximum dollar amount for each transaction. While some banks may have no restrictions at all, many have a $1,000 to $2,000 limit.

Question 31

Do the merchant accounts have monthly processing volume caps?

Accepted Answer

No and yes. You almost certainly have a monthly volume cap if you have a domestic merchant account with us. Due to this, we advise businesses with significant monthly volume to open offshore merchant accounts without volume restrictions.

Question 32

Do free merchant accounts with no charges actually exist?

Accepted Answer

Free merchant accounts are either a sneaky marketing gimmick or an outright fraud. Most ads for no-cost merchant accounts often mention a no-cost application and no setup costs. You will nevertheless be required to pay processing fees, such as a fixed transaction fee and discount rate, as well as monthly service fees, such as statement and payment gateway access fees.

Question 33

What is the onboarding process for merchants introduced by an ISO?

Accepted Answer

1. The ISO/Agent should have provided an Onboarding Form that the merchant must fill out and send back to the ISO/Agent in charge.
2. The ISO/Agent would then send the filled-out Onboarding Form to the account manager that would be in charge of them.
3. The ISO/Agent should also send the full KYC of the merchant that they wish to onboard
4. The underwriting process would begin once all KYC and Onboarding Form is received, and the process should take Standard 2-4 weeks. Expedited Service: 24 to 72 hours
5. A Merchant Agreement and an NDA would be sent to the merchant and returned to their account manager, fully signed by the UBO/Director.
6. Once the underwriting process is done. It will take seven working days for the MID to be issued to the merchant.
7. Once the MID is issued and the API Integration towards the Merchant Website is done, LIVE Processing can start.

Question 34

What is the onboarding process for merchants from online leads?

Accepted Answer

1. The merchant would complete an Online Form where we will receive their basic details such as Name, Email, Phone, Company Name, and Location.
2. Based on the Information acquired, we will send the merchant an Onboarding       Form
3. Once the completed Onboarding Form is created, we will create a common Skype chat group to start the onboarding process.
4. The merchant will provide the Full KYC needed for the onboarding process.
5. The underwriting process will begin once all KYC and Onboarding Form is received. The process should take about 2-4 weeks. Expedited Service: 24 to 72 hours are available on a first-come, first-serve basis. 
6. Once the underwriting process is complete, it will take about seven working days for the MID to be issued to the merchant.
7. Once the MID is issued and the API Integration towards the Merchant Website is done, LIVE Processing can start.

Question 35

How long does the compliance and onboarding process take?

Accepted Answer

The standard process should take 2-4 weeks. We also offer expedited service which will take 24 to 72 hours.

Question 36

What are the documents needed for Merchant Onboarding?

Accepted Answer

-Certificate of Incorporation
-Share Registry
-List of Directors
-Company Org Chart
-Domain Ownership
-Proof of Billing (Director and Company as well) 
-Passport (Representative or Beneficiary)
-Processing History (6 months)
-Provide a Sample Invoice that you use

Question 37

What if I don’t have a Processing History?

Accepted Answer

If you are a start-up company and you currently don’t have a processing history that is okay. You can talk to your Account Manager by reaching out via (email or Skype)

Question 38

What if I do not have the license or KYC documents you need?

Accepted Answer

No worries. We gladly accept Start-Ups, but we need minimal KYC documents, such are your ID and proof of address.

Question 39

Are there any applications or set-up fees?

Accepted Answer

Yes, the fee are as follows:
£500 for Merchant Application Fee
£1,500 Upon Final MID Approval this includes your new MID; this can be taken 	out from your first processing settlement

Question 40

How does an internet payment gateway work?

Accepted Answer

The client and merchant transactions are automated through the internet payment gateway. Several functions are carried out by the payment gateway during the transaction procedure. Below are a few of them:
•	After a customer places an order on a website, the browser encrypts the information using a secure server encryption (note the website's prefix "https").
•	The information returned by the merchant is forwarded to a pertinent bank, which obtains it and then transmits the transaction information back to the card-issuing bank for authorization.
•	The bank then replies to the payment gateway with an authorization request, either accepting it or rejecting it.
•	The required data is subsequently returned by the online payment gateway to the website and the customer, respectively.
•	The money is subsequently transferred from the acquiring bank into the merchant's account.
•	The internet payment gateway service allows for the ease of the merchants, who can view or download their transaction report online.
The process may seem long but really all it takes is a few seconds.

Question 41

Why get an online payment gateway?

Accepted Answer

Real-time online credit card processing is made feasible via payment gateways. A credit card transaction includes several steps, including checking for authenticity, encrypting the transaction information, ensuring that it is sent in the right direction, and decrypting the responses that are provided back.
You can accept with the aid of a payment gateway:
•	It enables real-time credit card authorization for clients through HTTP with payment gateways or secure servers.
•	Numerous payment gateways also aid in the online or real-time processing of electronic check transactions.
Since the data is delivered to the gateway through shopping carts and a secure server, customers do not need to interact directly with it. The shopping cart employs plug-ins to transfer data in an acceptable format to specific gateways.

Question 42

Advice when requesting a virtual terminal

Accepted Answer

Every week, people ask us about using a direct virtual terminal to handle payments through payment gateways. We worry that the day when VTs were the only way to receive payments is ending. The majority of the acquiring banking partners with which we have worked require merchants to have websites so that they may view the products they are selling.

Since we've long handled credit card processing for sectors like online nutraceuticals, prescription drugs, and subscriptions, these very industries are also appealing to criminals who try and frequently succeed  in transaction laundering, the practice of selling legal products and services online to conceal the sale of illegal drugs or other goods or services.

When merchants ask us for the use of a virtual terminal, we kindly ask them to send us the necessary KYC documentation, especially 3-6 months' worth of business bank statements and credit card processing history, as well as proof of ownership for each owner, in a timely way.

Question 43

Will we provide you with a unique billing descriptor?

Accepted Answer

Yes, we can. We will provide you with a unique billing information if that is what you want or you can grant us the permission to be the one to assign you the descriptor.

Question 44

Why do I incur more declines with 3D secure processing?

Accepted Answer

This is one of the most frequent inquiries regarding payment processing. In order to enable transactions using 3D Secure payment processing, also referred to as Verified by Visa or MasterCard Secure Code, cardholders set a single password linked to their credit card account. However, because many retailers do not accept payments through 3D Secure, cardholders frequently forget their password. Their credit card's issuing bank rejects the transaction as a result. Another reason is that a customer might not be able to finish the OTP or One-Time-Pin authentication probable reasons: they abandon the process or did not wait for it to fully load.

Question 45

How does SSL payment processing work?

Accepted Answer

A website that makes use of an SSL certificate allows visitors to identify and trust the site and its owner. Additionally, the SSL certificate encrypts sensitive information sent from the customer's browser to your website.

Our merchants are required to obtain SSL certificates for their websites in order to use our website and payment gateway. To guarantee that the sensitive credit card information of your clients is always safe and secure, we carry out every transaction through our website and use SSL payment processing.

Question 46

Can I process payments for more than one website?

Accepted Answer

Yes, if all your website is from the same industry. However, if the industry is significantly different from the originally approved website, you cannot use your merchant account to process credit cards for that site.

Question 47

If the nature of my business changes, can I still accept payments

Accepted Answer

This is one of the most typical inquiries regarding payment processing. You MUST notify us if the nature of your business changes. Then, we'll decide if your new business type violates the terms of your payment processing agreement. However, your acquiring bank might not be able to offer you a merchant account if the nature of your business changes that substantially. In this case, we will work with one of our numerous banking partners to assist you in opening a new merchant account.

Additionally, it is a contract violation if you fail to inform us of such changes. Merchants may be vulnerable to fines, payout delays, interruptions to their merchant accounts, or even termination of their merchant accounts.

Question 48

Why do some of my customers receive an international charge?

Accepted Answer

Some consumers who you sell products or services to internationally may be subjected to an extra fee known as the international transaction fee. Fees for international transactions can be as high as $1.25 and range from $0.45-$0.60. This charge is not levied by us or your acquiring bank. It originates with the issuing bank of the cardholder.

Question 49

What Is the difference between authorization and settlement?

Accepted Answer

Authorizations and settlements are two distinct concepts, despite similarities.
When the issuing bank of your customer confirms the transaction request, an authorization takes place. The customer must either have enough money in his bank account to cover the debit card purchase or have enough credit remaining on his account to use a credit card. Alternately, the issuing bank would reject the transaction if there weren't enough funds in either the bank account or the credit card account.

A bank may reject a transaction request for a few additional reasons, including an expired card, erroneous information, or an account cancellation by the cardholder. At this stage of the transaction, the merchant does not receive transaction that have been approved.  When the allowed amount of pending payments successfully transfers from the bank or credit card account to your merchant account, a settlement has taken place. Your acquiring bank or us will now pay you according to the payout schedule you had previously decided upon.

Question 50

How do you handle credits and refunds to customers?

Accepted Answer

All credits and refunds are managed. These will happen if the owner of the merchant account is unable to deliver a good or service, overcharges a client, or consents to a client refund. We receive information regarding the transaction, and we process a refund or credit for the cardholder. A transaction that was handled by our system is the only one that qualifies for a credit or refund. The total cannot go over the initial sum in dollars.

Question 51

I haven’t received my wire transfer this week. What do I do?

Accepted Answer

Send your inquiry or any issues about payouts, including your banking information and the amount in question, to our finance department through email at wearesecher@outlook.com. Within 24 hours, we will always react as soon as we can.

Question 52

If I change my banking information, Can I still receive wires?

Accepted Answer

Yes. Please let the team know about the needed change. Provide your new banking information and we will update it on our side to make sure that everything is set and the wires will be sent to the right account. Make sure the banking information that you sent is the correct one.

Question 53

If the process is less than the minimum payout, can I still get paid?

Accepted Answer

Yes. The payout schedule, however, will always be delayed until the following payout cycle, presuming that the processing minimum would have been reached by then.

Question 54

What does two weeks in arrears mean?

Accepted Answer

Prior to issuing a payout for merchants, your merchant acquiring bank will hold back payouts for two weeks. This implies that the payouts a merchant receives represent their earnings for the two-week earlier period.

Question 55

If I decide to close my business, Will I still get paid?

Accepted Answer

Yes. The conditions of your agreement will determine the release of a payout schedule. As long as you have a balance left in your account that has not been settled yet, payment will be sent to your banking account.

Question 56

Why does an IP Address Get Blocked?

Accepted Answer

The bank will block an IP address from any transactions if there have been numerous unsuccessful refused transactions or a fraudulent transaction from that address. The bank does this to limit your liability to chargebacks and shield you, the merchant, from fraudulent transactions.

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